Frequently Asked Questions

We provide commercial cleaning and property maintenance services across Greater Sydney, including Sydney CBD, North Sydney, Parramatta, Liverpool, Chatswood, Penrith, Bankstown, Blacktown, Campbelltown, Sutherland, the Eastern Suburbs, Inner West, Northern Beaches and Hills District. Contact us to confirm service availability in your location.

Yes, all our cleaning staff are fully insured with $20 million public liability cover and hold current police checks. We take security seriously and ensure only trusted, vetted professionals enter your premises. Our insurance documentation is available on request.

We assign a dedicated team and account manager to every client, so you deal with the same people who know your space. We guarantee no missed cleans, offer flexible scheduling around your business hours, and back our work with a satisfaction guarantee. Our clients stay with us because we show up, every time, and the quality never drops.

We work with organisations like Toyota, St George Bank, Pacific Smiles and many other Sydney businesses. We are happy to provide references and case studies relevant to your industry on request. Our 5.0 Google rating reflects the consistent quality our clients experience.

We offer a full range of commercial cleaning services including office cleaning, commercial and retail cleaning, industrial and warehouse cleaning, strata cleaning, medical and healthcare cleaning, school and childcare cleaning, gym and fitness centre cleaning, restaurant and hospitality cleaning, plus specialised services like window cleaning, carpet cleaning, pressure washing and property maintenance.

Yes. Most of our clients prefer cleaning to happen before or after their operating hours. We offer early morning, evening and weekend scheduling to minimise disruption to your staff and customers. After hours cleaning is our standard approach for offices and retail spaces.

We prioritise environmentally responsible cleaning products that are effective yet safe for your staff, customers and the planet. Our standard products are low VOC, biodegradable and carry Green Tick certification where available. We can also accommodate specific product requirements or existing supplier arrangements.

Yes. We have the capacity and experience to service large facilities and multi-site operations across Sydney. A single account manager coordinates all locations, ensuring consistent standards and simplified communication. We currently manage contracts with national retailers and multi-property strata portfolios.

We supply all cleaning equipment, machinery and consumables. Our teams arrive with everything needed to complete the job, from commercial grade vacuum cleaners and floor scrubbers to microfibre systems and sanitising equipment. You do not need to provide or store any cleaning supplies.

Yes. Our property maintenance division handles minor repairs, painting, gardening, rubbish removal and general facility upkeep. Many clients use us as a one stop solution for all their property needs, which simplifies vendor management and ensures consistent quality across services.

Request a quote through our contact form, call us on 1300 573 797, or email info@afhservices.com.au. We will arrange a time to visit your premises, assess your requirements and provide a detailed, no obligation quote within 24 to 48 hours. Site visits help us quote accurately and identify any special needs.

We offer flexible contract terms and do not require lengthy lock-in periods. Most clients appreciate the simplicity of a month to month arrangement with a 30 day notice period. We believe our service quality keeps clients with us, not contract clauses.

Our quotes are all inclusive with no hidden extras. The price covers labour, equipment, consumables, insurance, quality inspections and your dedicated account manager. We discuss your requirements in detail upfront so there are no surprises on your invoice.

Every clean is completed against a checklist tailored to your premises. Your account manager conducts regular quality inspections and is your direct point of contact for any feedback. We use a digital reporting system so you can track completed tasks and flag any concerns instantly.

Your satisfaction is guaranteed. If any aspect of our service does not meet your expectations, let us know within 24 hours and we will return to rectify it at no extra cost. Our goal is zero complaints, and we take every piece of feedback seriously.

We assign a dedicated cleaning team to your premises so you see the same familiar faces each visit. Your team leader is trained on your specific requirements and knows your space inside out. If a team member is unavailable, we provide a trained backup rather than sending someone unfamiliar.

For standard office cleaning, we can often commence within one week of accepting your quote. Larger or more complex sites may require additional lead time for staff training and equipment preparation. We will confirm a start date that works for both parties during the quoting process.

We can supply and restock consumables as part of your service agreement. Many clients prefer us to handle this so they never run out of essentials. We source quality products at competitive rates and include restocking in our regular visits.